Return and Refund Policy

At manelux hair , we want you to love your purchase. If for any reason you are not completely satisfied with your real human hair wig, we are here to help. Please review our return and refund policy carefully.

1. Eligibility for Returns

• All returns must be initiated within 30 days of the delivery date.
• The wig must be unused, unworn, and in the original packaging with all tags and protective coverings intact.
• Due to hygiene reasons, wigs that have been altered, washed, or worn are not eligible for return.

2. Return Process

• To initiate a return, please contact our customer service team at servie@maneluxhair.com. with your order number and the reason for the return.
• Once your return request is approved, we will provide you with the return shipping address.
• Please note that you are responsible for the return shipping costs unless the product is defective or you received the wrong item.

3. Refunds

• Once we receive your returned item, it will be inspected to ensure it meets our return conditions. We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
• Please note that original shipping fees are non-refundable.

4. Exchanges

• We do not offer direct exchanges. If you need a different wig, please follow the return process and place a new order.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately. We will replace the item or offer a full refund, including the return shipping costs.

6. Non-Returnable Items

• Custom-made wigs and items purchased during clearance sales are final sale and cannot be returned or refunded.

7. Contact Us
If you have any questions or need assistance with your return, please feel free to reach out to us at service@maneluxhair.com

Thank you for shopping with us at Manelux hair . We value your business and are committed to providing you with the highest quality products and service.